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Tour |
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Country |
: Cambodia |
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Type of the Tour |
: Angkor Wat |
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Date of Tour |
: 18 January 2012 |
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Tour Service Rating |
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Guide Service |
: Excellent |
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Hotel Service |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Tour |
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Royal Exclusive Travel,
We would both like to thank you for a wonderful Trip to Siem Reep. Everything was perfectly as described. The Hotel, The Lotus Resort and Spa was wonderful! Pool and Restaurant facilities excellent. Wonderfully attentive staff, from the maids to the wait staff and reception, they could not do enough.The visit to Angkor Wat was amazing. Our Guide, Mr. Ra Rath was professional, knowledgeable and courteous! One of the best guides we have ever had. We were worried about our trip, but everything was taken care of, picked up at the airport, provided with everything we needed and treated with care and consideration through our whole stay. Fantastic, thank you so much. We are happy to recommend your service at any time.
Regards,
Chris and John Heartz.
Canada |
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Agent Service Rating |
: Aphisit |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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We were very impressed with the service Royal Exclusive. Their promptness and courtesy is what prompted us to choose the service when we were emailing inquiries for our 4 day trip to Anghor Wat. We were worried about transportation and never having been to Cambodia, did not know what to expect. The itinerary was complete and the services provided left us completely satisfied with both the service of Royal Exclusive and with the Lotus hotel. Our guide was perfect and the tour as a whole was never a disappointment. Thank you for your professionalism.
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| Date : 18 January 2012 |
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Tour |
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Country |
: Thailand |
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Type of the Tour |
: Overnight Train Ticket |
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Date of Tour |
: 13 February 2012 |
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Tour Service Rating |
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Guide Service |
: Excellent |
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Hotel Service |
: |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Tour |
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N/A |
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Agent Service Rating |
: Kitima |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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I am glad to know Your excellent service (Train Ticket Reservation & Delivery to my hotel) because it saves a lot of time. |
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| Date : 9 January 2012 |
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Tour |
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Country |
: Thailand |
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Type of the Tour |
: Train Ticket |
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Date of Tour |
: 18 October 2011 |
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Tour Service Rating |
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Guide Service |
: |
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Hotel Service |
: |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Tour |
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N/A |
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Agent Service Rating |
: Kitima |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Excellent service, friendly, informative, efficient and overall fantastic. I will be recommending to others. Thanks very much |
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| Date : 2 September 2011 |
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Tour |
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Country |
: Thailand |
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Type of the Tour |
: Train Booking |
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Date of Tour |
: Year |
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Tour Service Rating |
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Guide Service |
: |
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Hotel Service |
: |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Tour |
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I booked two train tickets and the whole booking proces was completed with in an hour. Very efficient service. |
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Agent Service Rating |
: Aphisit |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Very efficient service |
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| Date : 22 August 2011 |
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Tour |
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Country |
: Thailand |
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Type of the Tour |
: |
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Date of Tour |
: 15 June 2011 |
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Tour Service Rating |
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Guide Service |
: Excellent |
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Hotel Service |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Tour |
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Chao Phraya Tour was highly recommended!!!
Floating Market/Elephant-Cobra-Crocodile Show/Rose Village are recommended as well to learn more about Thai culture. |
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Agent Service Rating |
: Aphisit |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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THIS IS MY LETTER SENT TODAY TO APHISIT:
Dear Aphisit,
I trust you are well.
I know it's been two weeks after our vacation in Thailand, but I would like to express my sincerest gratitude for the exemplary service which you and your team had done for us. We surely had fun but more than that we are satisfied with how things were coordinated from the time we checked-in in the hotel up until our tours. I must commend those two guides whose names I can't pronounce most especially the one who was with us during the Floating Market/Rose Village tour. He always tells us to hurry just so we wouldn't miss any show. We regret that we weren't able to leave them any tip but our good memories of Thailand and our stories/experiences there which we shared to our friends will always include them.
We are gearing for a Phuket get-away next time and rest assured that you will hear from me again.
Warm regards,
Mary Christine |
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| Date : 30 June 2011 |
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