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Hotel |
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Country |
: Sri Lanka |
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City |
: Dambulla |
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Hotel name |
:
Amaya Lake |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Poor |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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Actually we stayed in several hotels so I'll review them below:
Hotel Club Dolphin (Negombo) - only negative was they were not ready for our late night check in - not a good first impression but overall, very nice stay, close to the airport which we appreciated. Super friendly staff and awesome buffet.
Amaya Lake Resort (Dambulla) - absolutely beautiful, should have been our best stay except for one huge problem. The hotel had an outdoor buffet and had no control of the amount of bugs flying around while we ate - truthfully disgusting to walk up to the buffet and see bugs in the food. Everything else was nice.
Amaya Hills Resort (Kandy) - perfect hotel, super nice and very relaxing
Jetwing St Andrews (Nuwara Eliya) - probably the only decent hotel in the area, employees were nice, food was from a set menu, nothing special in our 1 night stay but I was intrigued by the nature walks offered. I could see this hotel as being a good home base for a few days of hiking. Maybe one of the wildlife tours offered could take advantage of a couple of days here.
Cinnamon Grand - short 1 night stay in a 5 star hotel. Front desk people were not friendly - snooty would be the word. But everything else was top notch. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Great agent!
ps - hope you pass on the information to Amaya Hills so they can fix their bug/buffet problem because it is a wonderful place otherwise. Not sure how they would fix it but maybe their manager could discuss solutions with other hotel managers to see what they did. |
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| Date : 24 June 2010 |
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Hotel |
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Country |
: |
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Hotel name |
:
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: |
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Facility / Comfort / Cleanliness |
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Service & Hospitality |
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Food & Beverage |
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Value for Money |
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Overall Quality / Satisfaction |
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Comment on Hotel |
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this was for a train booking |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Nicky has booked for me before ( that time train and tours ) and she has been as efficient and helpful this time as she was last time. Nicky's efficient and helpful service is one of the reasons i have used your company again.
Thank you Nicky. |
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| Date : 19 June 2010 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
La Residence |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Overall a good experience. We found service in the restaurant a bit slack. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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We were recommended different hotels by asia-discovery....but we had chosen La \Residence via internet. Great hotel expecially the one at Luang Prabang. Smaller than in Siem Reap, but superb atmosphere, service and food. Thanks |
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| Date : 10 May 2010 |
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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
Veranda Natural Resort, Kep, Cambodia |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Fabulous! I recommend everyone that has the chance to go there and take at least a couple of days at this fantastic retreat! |
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Agent Service Rating |
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Promptness in response |
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Courtesy / Friendliness |
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Helpfulness / Support / Assistance |
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Overall Quality / Satisfaction |
: |
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Comment on Agent Service |
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Royal Exclusive not on list.
Replied fast and thoroughly, no details left out.
Great Language skills and problem free communication.
Travel easy at its best! |
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| Date : 6 May 2010 |
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Hotel |
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Country |
: Myanmar |
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City |
: Yangon |
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Hotel name |
:
Sedona |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Good and efficent but rather indescript, no Myanmar touch. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 4 May 2010 |
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