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Hotel |
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Country |
: Thailand |
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City |
: Koh Samed |
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Hotel name |
:
Sai Kaew Beach Resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Have been there for the 4th time. Had the impression they learned quite a bit. Very friendly stuff from reception to bell boys to restaurants and room maids. food much better than 2 years ago, but restaurant prices still on the very high side compared to other places at the beach. quality of breakfast has much improved.
ANNOYING:
the estate between the older superior rooms and the newer de Luxe cottages does not belong to the hotel. They burn stuff every day at around 4 pm spreading a lot of smoke over the de luxe cottages. this smoke can be very hurtful and smelly sometimes. A big minus for the resort. |
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Agent Service Rating |
: Toon |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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used to book a lot through Royal Exclusive, mainly with Toon. Every time very happy with the service and with the efficiency of handling my requests, even out of the offer requests.
Nest will be Mayfair Marriot Langsuan, double bedroom suite like we had this year March 11 onwards (room 701).
Will be back to you soon. Thanks and best regards! |
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| Date : 26 October 2007 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
Royal Crown |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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The Royal Crown Hotel in Seam Reap was very good. Friendly staff, very good facilities. Overall very satisfied.
The Asia Pacific Hotel in Phnom Phen was very dissapointing. Not very clean, but most of all staff, especially at the breakfast very unfriendly. No smile, no hello, no thank you. We were wondering if they couldn't hear or talk!!! I think if the hotel is serious about attracting travellers they better train there staff the basic common courtesies! Very different to Siem Reap!!
Ps. Our tour guide was also very good! |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Very efficient, fast response! Thank you |
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| Date : 5 October 2007 |
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Hotel |
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Country |
: Australia |
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City |
: Sydney |
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Hotel name |
:
Majestic |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Beautiful hotel inside and outside, can't complain, excellent service. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 3 October 2007 |
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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
Grand Diamond Suites |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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My friends and I enjoyed our stay at Grand Diamond. We will stay at Grand Diamond again for our future visits. I hope the hotel maintains its good service and standards. |
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Agent Service Rating |
: Toon |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Thanks for all your help Ms Toon! You provided efficient and prompt service and was a great help when I needed to make changes to my booking. |
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| Date : 30 September 2007 |
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Hotel |
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Country |
: Thailand |
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City |
: Phuket |
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Hotel name |
:
Patong Resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Patong Resort is a quality hotel with excellent facilities and recent renovations have improved the resort. My stay was most enjoyable. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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I was very happy with Nickys service and prompt replys to queries |
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| Date : 28 September 2007 |
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