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Hotel |
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Country |
: Thailand |
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City |
: Hua Hin |
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Hotel name |
:
sheraton |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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hotel and rooms are very good. however, the service (exept at the reception) is quite insufficient for a resort of this level .since it is a new resort, it will probably improve. the location is quite far from down town. the shuttle bus service is also insufficient. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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I do mean you offer an excellent service. continue |
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| Date : 1 November 2007 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
Khemara Angkor Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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My wife and I were very please with the hotel. The staff were very helpful and enthusiastic. They helped to make our stay in Siemreap a memorable event. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Our agent was exceedingly helpful. Great job! |
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| Date : 30 October 2007 |
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Hotel |
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Country |
: China |
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City |
: Shanghai |
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Hotel name |
:
Phi Phi Natural Resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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All the people there are very kindful & helpful, and the scene there is very beautiful.
We had a good time there.
I like Phi Phi Natural Resort very much! |
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Agent Service Rating |
: Toon |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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He/she do the job good! |
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| Date : 30 October 2007 |
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Hotel |
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Country |
: Vietnam |
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City |
: Hanoi |
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Hotel name |
:
Sofitel Plaza Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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This was a beautiful hotel with an excellent view of the city. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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We always had a quick response to all e-mails. |
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| Date : 29 October 2007 |
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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
Majestic Salute Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Excellent |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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This hotel was my choice, as we had a problem finding a suitable hotel in my the location I wanted and within my price range. I like to read other proples comments on the Internet about their experiences in various hotels - and some of the hotels recommended were not highly rated by others on the Internet. Perhaps you should consider expanding the range of hotels that you are able to make booking arrangements with in Hanoi? I would regard the Elios Hotel in Saigon as a very good benchmark standard to utilise for mid-range hotel accommodation - it was excellent.
The Majestic Suite Hotel was in a very central location suitable for me, and was quite comfortable, but it is an older hotel and only has four English-speaking TV channels, which is rather limiting. But, it was my choice, not Nar's !!! |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Nar did a good job to satisfy my repeated demands for a hotel that I considered to be acceptable. I provided a list of possible hotels, but many ot them you do not deal with. As I suggested above, perhaps asia-discovery should consider expanding the range of hotels (mid-range) that you can offer in Hanoi.
Thanks again Nar for your help
Geoff Mann |
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| Date : 29 October 2007 |
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