|
|
 |
 |
|
| |
|
Hotel |
|
|
Country |
: Cambodia |
|
City |
: Siemreap/Angkor Wat |
|
Hotel name |
:
Victoria |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Good |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
Original room request could not be provided, and we were upgraded to a corner suite, with was good, plenty of room and space. Staff were FIRST CLASS, and they all had an excellent command of English. Service was in the main very fast, excellent breakfast, and the french restrauant was, as they said the best in town. |
|
| |
|
Agent Service Rating |
: Nar |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Could not ask for a better agent, will use her again, excellent. The only comment i have about your agent in Siem Reap, he forgot to come to the hotel on time to take us to the airport, and it took about half an hour before the driver arrived.
|
|
| |
| Date : 28 November 2007 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Hua Hin |
|
Hotel name |
:
Lunar Hut |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Fair |
|
Facility / Comfort / Cleanliness |
: Good |
|
Service & Hospitality |
: Good |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
Fine place to the holiday. Nice people. |
|
| |
|
Agent Service Rating |
: Toon |
|
Promptness in response |
: Good |
|
Courtesy / Friendliness |
: Good |
|
Helpfulness / Support / Assistance |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Agent Service |
|
|
N/A |
|
| |
| Date : 25 November 2007 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Phi Phi Island |
|
Hotel name |
:
Phi Phi Island Cabana |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
Lovely hotel and great stay. They were still planting new trees and developing the grounds when we were there which shows the devastation that they had to deal with following the Tsunami. Think that made us appreciate the hotel and it's high standards even more.
Excellent location and all round enjoyable stay. |
|
| |
|
Agent Service Rating |
: Nicky |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
N/A |
|
| |
| Date : 23 November 2007 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Vietnam |
|
City |
: Hanoi |
|
Hotel name |
:
Cong Dong (aka Vietnam Trade Union Hotel) |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Fair |
|
Facility / Comfort / Cleanliness |
: Fair |
|
Service & Hospitality |
: Fair |
|
Food & Beverage |
: Fair |
|
Value for Money |
: Fair |
|
Overall Quality / Satisfaction |
: Poor |
| |
|
Comment on Hotel |
|
|
A holdover from Hanoi's association with the USSR -- it is a bit of stretch to call this a 3-star hotel. The rooms are shabby, the carpets are dirty and appear to seldom be vaccumed. The bathroom faucet was loose and the towels don't appear to be very clean. Breakfast was not appetizing. I had trouble finding anything that I wanted to eat. The juice tasted like cool-aid, the breads were stale. The choices were limited to things that favored the Koreans and Japanese, i.e., there was little to appeal to the European. It was as if the kitchen didn't care. I would not recommend this hotel.
|
|
| |
|
Agent Service Rating |
: Nar |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: |
| |
|
Comment on Agent Service |
|
|
Ms. Nar has always provided us with excellent service. She may not have had a lot of choice for hotels in Hanoi, but I definitely would not recommend the Cong
Dong. |
|
| |
| Date : 23 November 2007 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Vietnam |
|
City |
: |
|
Hotel name |
:
|
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
We stayed at numerous places during our visit to Vietnam and Cambodia. Nar did an excellent job helping us with our hotels and flights. I was very pleased the prompt responses to my e-mails. All the hotels were great. |
|
| |
|
Agent Service Rating |
: Nar |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
N/A |
|
| |
| Date : 22 November 2007 |
| |
|
