|
|
 |
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Krabi |
|
Hotel name |
:
Aonang Villa Resort |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
Dear Mr.Somkiat,
I am just writing to you, in order to thank your for all your assistance in booking the Ao Nang Villa Resort krabi for myself and my parents. The time we spent in the hotel was excellent, and we cannot thank all the staff enough, there were most professional and extremely friendly, I hope to return again very soon! Currently I am working in the Passenger Information Section here in Dublin Airport, and I would have no problem in recommending the Ao Nang Villa and Royal Exclusive Travel to anybody. Best of luck in the furure!
Yours Faithfully
John-Bernard Brosnan
|
|
| |
|
Agent Service Rating |
: Somkiat |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
N/A |
|
| |
| Date : 25 January 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Phi Phi Island |
|
Hotel name |
:
Phi Phi Pavilion Resort |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: |
|
Facility / Comfort / Cleanliness |
: |
|
Service & Hospitality |
: |
|
Food & Beverage |
: |
|
Value for Money |
: |
|
Overall Quality / Satisfaction |
: |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Somkiat |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Dear Mr Somkiat
I am writing to let you know that I am satisfied with the service below that I received from you. There were no problems at all, and my wife and I had an excellent holiday. The rate you quoted was cheaper than other agents, and also cheaper than the walk-in rate at the time. I would certainly consider doing further business with you.
I was initially somewhat concerned about having to fax my credit card details rather than the more usual way of simply going through a secure server. Fax could be inconvenient for some, and of course costs money. I wonder which method is more secure, and am curious as to why you use the fax system. Having said that, I made some enquiries about this on the Internet, and found nothing negative about using the fax system.
Many thanks for your good service!
Yours sincerely
Robert Wood
|
|
| |
| Date : 8 January 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Koh Lanta |
|
Hotel name |
:
Southern Lanta Resort |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: |
|
Facility / Comfort / Cleanliness |
: |
|
Service & Hospitality |
: |
|
Food & Beverage |
: |
|
Value for Money |
: |
|
Overall Quality / Satisfaction |
: |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Somkiat |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Dear Mr Somkiat!
Thank you very much for your help, I am very pleased with your services. I will tell this to my friends and family so you will get a good word from me.
Best regards Mr Stridh |
|
| |
| Date : 9 January 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Bangkok |
|
Hotel name |
:
For You Residence |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Poor |
|
Facility / Comfort / Cleanliness |
: Poor |
|
Service & Hospitality |
: Poor |
|
Food & Beverage |
: Poor |
|
Value for Money |
: Poor |
|
Overall Quality / Satisfaction |
: Poor |
| |
|
Comment on Hotel |
|
|
Good morning Ms. Nicky!
Myself and my wife are just back to work from our
vacation and we did not check our email since.
Everything has been great and we quickly forgot the
little mishap at For You Residence.
We got the 2500 Baht, we had to move to a more
expensive hotel, there was heavy rain and we couldnt
get a taxi (the traffic in Bangkok is mad!) but at
the end the situation got sorted.
We are not happy at all with the service received at
for you residence but we understand the problem was
out of your control (in fact the hotel honuored your
voucher and gave our money back in cash).
The hotel should at least have provided a car to the alternative place where they claimed they could provide us with a room. |
|
| |
|
Agent Service Rating |
: Nicky |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
We appreciate your apologies and we understand the
problem did not depend on you.
We still think we got a great service from Royal
Exclusive, we would use and recomend your company
in the future!
As I said we got our money back so we are not
expecting any further action from you or from the
hotel.
|
|
| |
| Date : 19 January 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Phuket |
|
Hotel name |
:
Kamala Bay Terrace Resort |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
I just wanted to write to you to thank you for all your help with our trip.
In particular the Kamala Bay Terrace was wonderful. |
|
| |
|
Agent Service Rating |
: Nicky |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
N/A |
|
| |
| Date : 14 January 2004 |
| |
|
