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Hotel |
|
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Country |
: India |
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City |
: Chennai |
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Hotel name |
:
Sabir |
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|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Poor |
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Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
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Agent Service Rating |
: Ann |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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|
N/A |
|
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| Date : 10 April 2004 |
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|
 |
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Hotel |
|
|
Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
Angkor Village Hotel |
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Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
The quality and character of the Angkor Village hotel provided me with an appreciation for Cambodian design not evident in other hotels in Siem Reap. The entire staff of the hotel were most courteous and helpful. |
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| |
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Agent Service Rating |
: Risa |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Ms. Risa was most prompt, helpful and courteous with her responses to my inquiries. |
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| Date : 10 April 2004 |
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|
 |
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| |
|
Hotel |
|
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Country |
: Vietnam |
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City |
: Hanoi |
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Hotel name |
:
Lake Side Hotel |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Fair |
|
Facility / Comfort / Cleanliness |
: Good |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Fair |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
Well,I bookedthe hotelbecause it was said bythe lake, but there was no lake. |
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| |
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Agent Service Rating |
: Ann |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Veryfriendly,did an excellent job. |
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| Date : 10 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
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Country |
: Vietnam |
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City |
: Hanoi |
|
Hotel name |
:
Sofitel Metropole |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
Coffee quality very poor - seemed to be outside the hotel also. |
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| |
|
Agent Service Rating |
: Risa |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
N/A |
|
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| Date : 9 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Laos |
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City |
: Luang Prabang |
|
Hotel name |
:
Villa Santi Hotel |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
On checking the reservation the day before arrival, the hotel claimed that it had been cancelled. However, the next morning they contacted me to apologise that they had made a mistake and that the booking was fine. It would have been good if this could have been avoided. |
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| |
|
Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Good |
|
Helpfulness / Support / Assistance |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Agent Service |
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|
Your assistance has been much appreciated and could have only been improved by removal of the time difference (unavoidable) and a one to one conversation would have speeded the process up. On the basis that this was all done by email, the service you provided was very good.
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| Date : 5 April 2004 |
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