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 |
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Hotel |
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|
Country |
: Thailand |
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City |
: Pattaya/Jomtien |
|
Hotel name |
:
Grand Palace |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
As good as can be for a 3* hotel. |
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| |
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Agent Service Rating |
: Apple |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
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Comment on Agent Service |
|
|
Enough said |
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| Date : 17 April 2004 |
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 |
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| |
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Hotel |
|
|
Country |
: Thailand |
|
City |
: Bangkok |
|
Hotel name |
:
Mandarin |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Good |
|
Facility / Comfort / Cleanliness |
: Good |
|
Service & Hospitality |
: Good |
|
Food & Beverage |
: Fair |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Jim |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
N/A |
|
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| Date : 16 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Malaysia |
|
City |
: Penang |
|
Hotel name |
:
Holiday Inn |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Good |
|
Facility / Comfort / Cleanliness |
: Fair |
|
Service & Hospitality |
: Poor |
|
Food & Beverage |
: Fair |
|
Value for Money |
: Fair |
|
Overall Quality / Satisfaction |
: Fair |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Am |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
N/A |
|
| |
| Date : 16 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Krabi |
|
Hotel name |
:
PP Charlie Beach Resort |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Fair |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
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|
I would give the resort an Excellent for overall quality if not for the poor hospitality.
Only the front desk personnel was polite and gave me excellent customer service however the rest treated me rather cold.
Maybe it's their perception towards Asian which I think should not be the way.
It's kinda sad to see Asians treat Asians that way.
From what I know Thai people are rich with tradition and very humble.
It disappoint me to be treated as second class customer.
Anyway I had a good holiday but there's always room for improvements
I hope with this feedback the customer service would improve on my next visit especially to fellow Asians.
Thank you |
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| |
|
Agent Service Rating |
: Am |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
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|
Your agent is very prompt and showed excellent customer service qualities.
I would like to applaud their topnotch service.
Thanks to them I had a great holiday in Phi Phi Island with no worries.
I would certainly recommend them to my family and friends.
I definitely will be your satisfied customer again in the future.
Kudos to them!
Thank you.. |
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| Date : 16 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Singapore |
|
City |
: All Singapore Location |
|
Hotel name |
:
pan pacific |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Good |
|
Facility / Comfort / Cleanliness |
: Good |
|
Service & Hospitality |
: Good |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Jim |
|
Promptness in response |
: Good |
|
Courtesy / Friendliness |
: Good |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Agent Service |
|
|
N/A |
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| Date : 16 April 2004 |
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