|
|
 |
 |
|
| |
|
Hotel |
|
|
Country |
: Cambodia |
|
City |
: Siemreap/Angkor Wat |
|
Hotel name |
:
Grand Hotel D?ngkor |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Fair |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Jim |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Very Good service |
|
| |
| Date : 21 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Singapore |
|
City |
: All Singapore Location |
|
Hotel name |
:
Swissotel Stamford |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
Swissotel Stamford is awesome! Ms. Am suggested this hotel to me on account of Le Meridien Orchard was fully booked. I did expected nothing but when I was there I was speechless! It's tastefully furnished and decorated.I do really like the room. I'm looking forward to stay there again soon. |
|
| |
|
Agent Service Rating |
: Am |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Ms. Am's really helpful and eager to please. No matter what I asked ,she always get me back with her best. I'm really appreciated with your service and I'm not hesitated to come back to your service once again. Thanks again for you kindness to suggest this hotel to me,ASAP !!! |
|
| |
| Date : 20 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Cambodia |
|
City |
: Siemreap/Angkor Wat
|
|
Hotel name |
:
Pan Sea Hotel |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
Nice boutique hotel. Good location for sighyt seeing.Friendly & accomodating staff.Excellent breakfast. Fine dining.
And we are discriminating travelers. |
|
| |
|
Agent Service Rating |
: |
|
Promptness in response |
: Good |
|
Courtesy / Friendliness |
: Good |
|
Helpfulness / Support / Assistance |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Agent Service |
|
|
The local guide (Mr.Chan Tah) and driver made a difference,from an average to an excellent trip.
Both are highly recommended. Accomodating. Patient. Good overall cultural information. And when we wanted to inquire about local art,we were shown real good art showroom, instead of the usual ones that cater to mass tourists.
Would certainly use your company again for other Far East visits,possibly in Laos next. |
|
| |
| Date : 20 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: |
|
City |
: |
|
Hotel name |
:
|
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: |
|
Facility / Comfort / Cleanliness |
: |
|
Service & Hospitality |
: |
|
Food & Beverage |
: |
|
Value for Money |
: |
|
Overall Quality / Satisfaction |
: |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Jim |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Ms. Jim -- was most professional and excellent follow-up
Sevice exceeded our expectation -- ticket were delivered on time and without any issues or problems
Excellent Service |
|
| |
| Date : 20 April 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Phuket |
|
Hotel name |
:
Novotel |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Good |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
The Novotel in Phuket is really good and apart from it being on the hill and on the oppostie side of the road, it is a really good hotel with good facilities
The Concorde Hotel in Malaysia was ok but they could not provide me with a non smoking floor when I had asked for this. This made the stay not enjoyable. Also I had requested that the Hotel be informed that I would be arriving late on the first day of check in but upon reaching the hotel, I had found that they had put me down as a 'no show' and this was not very good after a long journey
|
|
| |
|
Agent Service Rating |
: Apple |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Ms Nunta advised me and helped me out very efficiently. I found her to give me some good advice on the bookings and availabilities and alternatives which were on offer to me
No matter how many emails and questions I asked, Ms Nunta always answered them to the best of her ability
It was a pleasant experience to book with Ms Nunta and hopefully I will be able to use your service again in the future |
|
| |
| Date : 20 April 2004 |
| |
|
