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Hotel |
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Country |
: Maldives |
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City |
: All Maldives Location |
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Hotel name |
:
Royal Hotel Resort & Spa |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Fair |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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N/A |
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Agent Service Rating |
: Risa |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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N/A |
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| Date : 4 May 2004 |
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Hotel |
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Country |
: Malaysia |
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City |
: Penang |
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Hotel name |
:
Sheraton Penang |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Fair |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Fair |
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Value for Money |
: Fair |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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The hotel was not very close to the downtown, as I had expected. |
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Agent Service Rating |
: Jim |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Fair |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Agent Service |
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The payment deadline was too short. And I missed the room of my favorite price category while I re-booked. |
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| Date : 3 May 2004 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat
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Hotel name |
:
Angkor Century |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Best value for money |
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Agent Service Rating |
: Ann |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms. Ann is a definite asset to our organization. Her customer focus leaves nothing to be desired. |
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| Date : 3 May 2004 |
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Hotel |
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Country |
: Malaysia |
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City |
: Kota Kinabalu |
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Hotel name |
:
Raza Ria |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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N/A |
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Agent Service Rating |
: Am |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Thank you very much for your help in the booking of the tour; Turtle island and sepilok orangutan sanctury tour.
We had a fantastic time, our tour guide ceasar was fantastic, very helpful and extreamly imformative - he made our tour very special with his local knowledge of the island and its wildlife inhabitants.
Again thank you very much for a fantastic holiday.
Kind regards
Osmin Lee
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| Date : 1 May 2004 |
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Hotel |
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Country |
: Vietnam |
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City |
: Danang |
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Hotel name |
:
Faifo hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Fair |
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Value for Money |
: Poor |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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N/A |
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Agent Service Rating |
: Risa |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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N/A |
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| Date : 1 May 2004 |
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