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Hotel |
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Country |
: Singapore |
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City |
: All Singapore Location
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Hotel name |
:
Negara |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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A great hotel, I like going back there. Will go back next time in Singapore. |
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Agent Service Rating |
: Apple |
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Promptness in response |
: Fair |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Fair |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Agent Service |
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A bit of confusion due to the time differences between the Uk and Thailand. The web based payment system could be better utilised and well publicized |
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| Date : 12 June 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Phi Phi Island |
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Hotel name |
:
Princess resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Fair |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Good hotel, but quite expensive for its level. |
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Agent Service Rating |
: Somkiat |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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I didn't like the 'non refundable' policy.
In most places you can cancel your reservation (with some fines). |
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| Date : 11 June 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Krabi |
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Hotel name |
:
Tub Kaak |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Fair |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Excellent |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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The resort should have cheaper shuttle service to/from the city of Krabi or other places in the area. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 10 June 2004 |
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Hotel |
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Country |
: Laos |
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City |
: Luang Prabang |
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Hotel name |
:
Villa Santi hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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They should make some efforts about the breakfast (the buffet is too little, not enough choice for continental breakfast).
Beware of the cleanliness... |
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Agent Service Rating |
: Risa |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 7 June 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Asia Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: |
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Facility / Comfort / Cleanliness |
: |
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Service & Hospitality |
: |
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Food & Beverage |
: |
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Value for Money |
: |
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Overall Quality / Satisfaction |
: |
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Comment on Hotel |
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Dear Miss Am,
I liked to thank you and your team for your kindness and professionalisme.I
went back twice after this booking in asia hotel with your help(my mail is
now clean) and you were asking me about the Asia hotel about service and
confort.
So that first time my room got a running water problem so I was propose to
change the room,I did let them know that it was Very imprtant that they made
sur the following at the operateur and desk cause I was in bkk for business
and already told my people my room number and my family .Even the front desk
promessed syrely to do it they didn't bringing a big confusion with my staf
in Paris.
The second time was perfect.
The thirth one the room was located in the 9nd floor and EXtremly noisy...I
could sleep arter 0730am cause of the Chinese people around...I had to call
the securite ,even asked nicely to _Please respect the others people sleep
the chinese groups were very rude...But the staff from Asia did send
security to keep the peace.
They also told me that they are aware of this problem but they thought I was
Chinese because of my surname.
So the hotel is nice ,staff friendly and effective maybe only make sur of
wich floor they ckeck you in!!! |
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Agent Service Rating |
: Am |
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Promptness in response |
: |
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Courtesy / Friendliness |
: |
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Helpfulness / Support / Assistance |
: |
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Overall Quality / Satisfaction |
: |
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Comment on Agent Service |
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I will get back to you for my next booking.Thanks again for your help .Wish
you the best miss Am,it's nice for a single woman to know that some people
really care about us.
Best regards Miss Li Lavilliers Gourdet |
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| Date : 7 June 2004 |
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