|
|
 |
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Bangkok |
|
Hotel name |
:
Trang |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Good |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Good |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Hotel |
|
|
Very good service , friendly people. |
|
| |
|
Agent Service Rating |
: Jose |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Good |
|
Overall Quality / Satisfaction |
: Good |
| |
|
Comment on Agent Service |
|
|
Very friendly and helpfull. |
|
| |
| Date : 24 July 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Koh Samui |
|
Hotel name |
:
Samui Palm Beach Resort |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
I stayed in the resort for 7 nights from 16 July and observed in particular the attitudes of staff. Quality of staff is generally high. For example, fast clean-up by staff of poolside areas and walkways after short rain to facilitate guests, fast response by room service staff to ad hoc request for change of beach towels, fast response by maintenance staff to clearing blocked sewage in the room's toilet and excellent team work of restaurant service and kitchen staff. Senior Management must have provided regular trainings and encouraged staff to exceed guests' expectation.
On hardware, I think improvement should be made on (a) the ventilation system for the bathroom (Luxuary Hotel Room 2nd floor), (b) the availability of internet connectons at the computer corner, (c) the availability of printers at reasonable charge per page, and (d) the availability of a covered walkway between the hotel building and the restaurant.
|
|
| |
|
Agent Service Rating |
: Esperanza |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
One of the best service team I have met in my recent experience. This is a winning team and I am happy from beginning to end. Hope to be able to do business with you again soon. |
|
| |
| Date : 24 July 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Maldives |
|
City |
: All Maldives Location |
|
Hotel name |
:
MEDUFUSHI |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
I AM A SERIOUS TRAVELLER AND I ONLY NEED THE BEST SERVICE AND BEST PRICE AND I HAVE BEEN TRAVELLING A LOT SO ITS TIME FOR YOUR COMPANY TO MAKE SURE I NEED THE BEST SERVICE AND RELIABILITY. |
|
| |
|
Agent Service Rating |
: Ann |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
VERY GOOD AND VERY PROMPT AND RELIABLE |
|
| |
| Date : 22 July 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Phi Phi Island |
|
Hotel name |
:
Phi Phi Princess |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
This is a great place in a great location, with very friendly staff. I would thoroughly recommend this to anyone. |
|
| |
|
Agent Service Rating |
: Somkiat |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Thanks for all your help Mr Somkiat |
|
| |
| Date : 20 July 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Bangkok |
|
Hotel name |
:
Ambassador |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Good |
|
Facility / Comfort / Cleanliness |
: Good |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
Just wish they would spend some money fixing the place up; but I will keep going there |
|
| |
|
Agent Service Rating |
: Jose |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
N/A |
|
| |
| Date : 20 July 2004 |
| |
|
