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Hotel |
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Country |
: Thailand |
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City |
: Phuket |
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Hotel name |
:
Thara Patong Resort |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Very Good. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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The agent was excellent and prompt responding. |
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| Date : 26 July 2004 |
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Hotel |
|
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Country |
: Thailand |
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City |
: Hua Hin |
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Hotel name |
:
Praseban |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Poor |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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It was an enjoyable stay but it would have been better if the hotel staff could speak and understand more English. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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|
N/A |
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| Date : 26 July 2004 |
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Hotel |
|
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Pathumwan Princess Hotel |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Nicky |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
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|
Comment on Agent Service |
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|
N/A |
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| Date : 24 July 2004 |
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|
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Hotel |
|
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Country |
: Singapore |
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City |
: All Singapore Location |
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Hotel name |
:
Amari Atrium Hotel in Bangkok |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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I am generally pleased with my hotel although they gave me a smoking room initially but they managed to change it to a non-smoking one within a short time. Apart from this , I am very happy with the hotel from the bell boy to the frontdesk to the waitresses at the restaurants. I will be back soon. As a matter of fact, I'll be coming back for a course again in Oct. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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I am very impress by Nicky as I feel that she is very professional and very capable in the way she handled my reservation. I will be very happy to be served by her again on my next trip in Oct. |
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| Date : 24 July 2004 |
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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
Pinnacle |
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|
Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
|
Service & Hospitality |
: Good |
|
Food & Beverage |
: Fair |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Good if you want to be away from Pattaya in a secluded area. Problem with transportation. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Not a comment on the agent but the process for online application. I thought it was complex procedure for customers to have to go back and forth many times in order to make a reservation. I remember having to get confirmation for availability, ask for booking, wait for booking confirmation, pay online, wait for voucher, print and finish. Some online registeration is one stop. For example, www.expedia.com is quick and simple to use. |
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| Date : 24 July 2004 |
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