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Hotel |
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Country |
: Thailand |
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City |
: Chiang Mai |
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Hotel name |
:
Ratchamanka |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Fair |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Poor |
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Food & Beverage |
: Poor |
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Value for Money |
: Poor |
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Overall Quality / Satisfaction |
: Poor |
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Comment on Hotel |
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Access : they forgot to pick us up at the airport. Building = very nice
Comfort: quality of mattrass was questionable, no second pillow, only twin beds
Hospitality : unforgiveable impoliteness at check-out implying my wife had stolen one of the amenities
Food : asked two times to get Chinese/Thai breakfast: not possible for us, but apparently possible for others.
Value for money : compared with Dusit and others of similar price range, this hotel was very poor value. Stay away from them until they have better trained staff.
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Agent Service Rating |
: Esperanza |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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N/A |
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| Date : 12 August 2004 |
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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
Imperial Mae Ping Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Poor |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Poor |
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Comment on Hotel |
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I would have rated "Service & Hospitality" and "overall Quality/Satisfaction" Excellent except for the last day. I spent over one hour checking out of the hotel because of an oversight on the cleaning staffs part. The management basically accused me of "stealing" the bedspread in my room. I explained that the cleaning staff had removed it on Saturday (the first full day I was there and had not replaced it. The cleaning staff at the Royal Benja does the same thing and leaves the bedspread in the closet. The cleaning staff at the Imperial Mae Ping finally located the bedspread and I was allowed to leave. I told the manager that I really liked the hotel and appreciated the hotel's service and hospitality, until the day I checked out. I plan to spend a lot more time in Chiangmai on future trips, but will never stay at this hotel. I was extremely embarassed to have to stand at the front desk while the management looked at me like I was a thief.
I could not have asked more from the other hotels that I stayed at. The Royal Benja and the Sea Pearl Beach hotels will always be my requested hotels for Bangkok and Phuket. I have no plans to return to Pattaya because I lost my mobile phone and CD player there, but that was entirely my responsibility not the Hotel Tropicana's.
I will be in contact with you, either in 2005 or 2006 asking for your help in making hotel reservations. Until that time, I want to tell you how much I appreciate all of the help you have given me. First Khun Lek in 2000 and 2002 and finally Ms. Nar in 2004. I am very impressed with your companies assistance in making my trips to Thailand a success.
Monte Jackson |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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I could not have asked for a better agent than Ms. Nar. She stepped in as a replacement for Khun Lek who left your agency this spring. As usual, I try to plan my schedule the year before I leave for Thailand, but I always seem to change plans once I arrive in Thailand. Ms. Nar handled all of my additonal requests with promptness and the courtesy that says that she is truly a Thai citizen. The smile and helpfulness makes Thailand the only country in the world that I will travel to in the future.
I can not express how much I appreciate your travel agencie's and particularly the agent's help in making my trips to Thailand an outstanding success.
Monte Jackson |
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| Date : 11 August 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Hua Hin |
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Hotel name |
:
Baan Talay Dao |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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I don't know whether it because of we have booked via Agency with the special rate or not but they arranged us the room on 3rd floor that has no balcony while the room on first floor or second floor are still available during the period we have stayed there. However, the other facilities are O.K. and the room is clealiness and nice. |
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Agent Service Rating |
: Esperanza |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 10 August 2004 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Very friendly warm people. centrally placed, easy to use transport (tuk-tuk) or walk to centre of city. Very spacious rooms |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Outstanding service, we plan to use Tadana again next year, we are searching for a good diving area with few tourists perhaps on Vietnam coast (Pho Quac??) |
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| Date : 10 August 2004 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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Now is renovating |
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Agent Service Rating |
: Ann |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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N/A |
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| Date : 10 August 2004 |
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