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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
Miracle Grand |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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The Executive Lounge did not open until 4.00 pm., this just is not good enough for what I required.
The email access in exec lounge was a very slow dial up...again...this really needs to be looked at...
I was able to connect to WIFI in lobby, but there was no where where I could get power for my laptop? The business centre was small and not able to fit more then 2 people... |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms Thip did a great job thank you... |
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| Date : 20 September 2004 |
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Hotel |
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Country |
: Singapore |
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City |
: All Singapore Location |
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Hotel name |
:
Pathumwan Princess |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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I travel to bangkok at least once a year and I am very comfortable staying at Pathumwan Princess because it is so convenient to travel around the city as it is located at prime area. The hotel staffs are friendly and efficent that is why I always chose to stay there. So, I believe this coming trip to bangkok, the stay should be as wonderful as my last visit to Pathumwan Princess Hotel... cheers! |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Despite all the inconvenience that I have caused to Jose like insisting to stay at Pathumwan Princess even though Jose had informed me that it is fully booked, She goes an extra mile to help me to secure my booking with the hotel I chose. This is true spirits of providing execllent customer service to tourists and exactly what tourists needs most - efficient and helpful is what I describe about Jose. You need more people like Jose to serve tourists in your industry. Cheers! |
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| Date : 11 September 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: |
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Facility / Comfort / Cleanliness |
: |
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Service & Hospitality |
: |
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Food & Beverage |
: |
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Value for Money |
: |
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Overall Quality / Satisfaction |
: |
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Comment on Hotel |
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N/A |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Very prof. and good service - thanka lot! |
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| Date : 10 September 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Grand China Princess |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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N/A |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 10 September 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Koh Samui |
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Hotel name |
:
Peace Resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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It is nice and a peaceful resort, right on the beach. The staffs were very friendly and helpful.
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Jose is nice and very professional agent. We're happy with her service. |
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| Date : 8 September 2004 |
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