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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
La Residence d'Angkor |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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la residence d'angkor was the most beautiful, tranquil, well-placed, hospitable hotel i've ever stayed at. the architecture and art are exqusite and perfectly harmonious w/ the environment. the details of service and design are perfect. |
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Agent Service Rating |
: Risa |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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very helpful in sending information as requested. |
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| Date : 10 October 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Evergreen Apartments |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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N/A |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms Jose is very friendly and even though our request was so last minute, she still managed to get a good place with very good accommodation for us. |
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| Date : 10 October 2004 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
Angkor Century Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Poor |
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Food & Beverage |
: Fair |
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Value for Money |
: Fair |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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Annex accomodation significantly poorer when compared to main hotel. Poorer facilities (no shower cubicle in bathroom). lack of privacy with common balcony outside the window.
When encountering a problem (leaking water in the bathroom) service was slow in correcting the situation.
Annex accomadation cannot be described as 4* |
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Agent Service Rating |
: Risa |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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N/A |
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| Date : 6 October 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Khao Lak / Phang-Nga |
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Hotel name |
:
Khao Lak Resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Fair |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Most of the staff of the hotel do not speak english well, even those in front desk of lobby. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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If the promptness has specific time-line (service level), say response time within 24 hours or 12 hours or even 6 hours, customer has better expectation and readiness when to get response.
I sent out the request at midnight and your staff responded me within very short time and sent me an email at 4:30pm next day. I was requested to confirm my request and to finish payment procedure before 6pm same day, otherwise not guarantee securing the room, etc. When I was available to check email at 8pm, then, I was a little bit nervous to fill the payment form and do the payment immediately.
So, with responsiveness is good while with better communication and mutual understanding are better.
In general, I am satisfied with the overall booking. |
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| Date : 2 October 2004 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Baiyoke Sky Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Very good location. Rooms were a good size and clean. Food was average. |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Very prompt service and very easy to make a booking. |
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| Date : 1 October 2004 |
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