|
|
 |
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Khao Lak / Phang-Nga |
|
Hotel name |
:
Khao Lak Resort |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Good |
|
Value for Money |
: Good |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
Should have coffee/tea making facilities in room. All staff are friendly and helpful. Overall good experience. |
|
| |
|
Agent Service Rating |
: Thip |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
Very prompt response. No problem communicating in English with Agent. |
|
| |
| Date : 10 November 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Cambodia |
|
City |
: Siemreap/Angkor Wat |
|
Hotel name |
:
ANGKOR VILLAGE RESORT |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Excellent |
|
Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
|
Value for Money |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Hotel |
|
|
REGARDING THE SOFITEL CAMBODIANA IN PHNOM PENH OR ANGKOR VILLAGE RESORT IN SIEM REAP - ALL WAS EXCELLENT.
REGARDING THE SEASIDE HOTEL IN SIHANOUKVILLE - COMFORT CLEANLINESS - WAS EXCELLENT BUT THE BREAKFAST IS NOT ENOUGHT AND TOO SIMPLE... SHOULD BE IMPROVED. |
|
| |
|
Agent Service Rating |
: Risa |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
WE WOULD LIKE TO SAY THANKS A LOT FOR RISA, BECAUSE SHE IS VERY COMPETENT AND PROFESSIONAL. WE NEVER GOT ANY PROBLEM WITH THE BOOKING AND WE RECEIVED THE FLIGHT TICKETS WHEN WE ARRIVED TO THE HOTEL IN SIEM REAP WITHOUT ASKING.
AGAIN, THANK YOU RISA AND WE WILL INTEND TO GO BACK TO ANGKOR TEMPLES DURING THE CHINESE NEW YEAR FOR STAYING MORE TIME. WE WOULD LIKE TO WORK WITH YOU ONLY IF IT IS POSSIBLE. |
|
| |
| Date : 8 November 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Bangkok |
|
Hotel name |
:
Indra Regent Hotel |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: Good |
|
Facility / Comfort / Cleanliness |
: Fair |
|
Service & Hospitality |
: Fair |
|
Food & Beverage |
: Fair |
|
Value for Money |
: Fair |
|
Overall Quality / Satisfaction |
: Fair |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Thip |
|
Promptness in response |
: Excellent |
|
Courtesy / Friendliness |
: Excellent |
|
Helpfulness / Support / Assistance |
: Excellent |
|
Overall Quality / Satisfaction |
: Excellent |
| |
|
Comment on Agent Service |
|
|
I would like to use this opportunity to thank Ms thip for her fast response & help given due to my short notice given. Even though the period i went bangkok most hotels is fully booked but Ms Thip manage to help me check & get back to me asap. Most important her reply is very clear & instructions given also very straightforward. Hope i had the chance to use her services again. Thanks Ms Thip ..
tks & rgds,
karen |
|
| |
| Date : 7 November 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Chiang Rai |
|
Hotel name |
:
The Legend Resort and Spa in Chiang Rai |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: |
|
Facility / Comfort / Cleanliness |
: |
|
Service & Hospitality |
: |
|
Food & Beverage |
: |
|
Value for Money |
: |
|
Overall Quality / Satisfaction |
: |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Nicky |
|
Promptness in response |
: |
|
Courtesy / Friendliness |
: |
|
Helpfulness / Support / Assistance |
: |
|
Overall Quality / Satisfaction |
: |
| |
|
Comment on Agent Service |
|
|
Dear Ms. Nicki,
The booking that you assisted us with, was flawless. Dealing with your company was easy and efficient. I will certainly have friends use your services when they travel to Asia. Thank you for your time and energy in the reservations at The Legend Resort and Spa in Chiang Rai, Thailand. It is a beautiful property, an oasis!
Marilyn from Toronto
|
|
| |
| Date : 31 October 2004 |
| |
|
 |
|
| |
|
Hotel |
|
|
Country |
: Thailand |
|
City |
: Phuket |
|
Hotel name |
:
The Racha |
| |
|
Hotel Accommodation Rating |
|
|
Easy Access / Convenience / Location |
: |
|
Facility / Comfort / Cleanliness |
: |
|
Service & Hospitality |
: |
|
Food & Beverage |
: |
|
Value for Money |
: |
|
Overall Quality / Satisfaction |
: |
| |
|
Comment on Hotel |
|
|
N/A |
|
| |
|
Agent Service Rating |
: Nicky |
|
Promptness in response |
: |
|
Courtesy / Friendliness |
: |
|
Helpfulness / Support / Assistance |
: |
|
Overall Quality / Satisfaction |
: |
| |
|
Comment on Agent Service |
|
|
Hi Nicky,
Thank you for your regards. Me & my wife had a really fantastic & memorable honeymoon. Your co-ordination are great & the hotel was excellant. Never seen such amazing resort before & we're sure we will be back soon.
Regarding bot your fast & helpful respond, we're very much appriciate for your kind assistance. We are sure to book through Royal Exclusive Travel the next trip. Thank you so much for giving me & my wife such a wonderful experiance..
Rgds
Mr. Jimmy Ng
Ms Adeline Neo
|
|
| |
| Date : 15 October 2004 |
| |
|
