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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
MANHATTON |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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VERY FRIENDLY STAFF GOOD LOCATION |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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VERY HELPFULL AND RESPONDED VERY WELL WHEN I HAD E-MAIL PROBLEMS IN LAOS. HOTEL BOOKINGS WERE DEALT WITH VERY PROFESIONALY. I WILL CERTAINLY USE YOUR COMPANY AGAIN |
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| Date : 17 March 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Koh Samed |
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Hotel name |
:
malibu resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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thank a lot for this wonderfull weekend and for the staff who was very friendly, i'll recomend this place for my friend |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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good job thanks |
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| Date : 16 March 2005 |
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Hotel |
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Country |
: Maldives |
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City |
: All Maldives Location |
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Hotel name |
:
Bandos Resort Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Conpare with other resorts, cost value of Bandos is less than others. I reserved half board plan, I think they had better change full board on same price. In addition, they don't have water bungalow. Room type is little too poor. Generally I was satisfied with their sevice. |
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Agent Service Rating |
: Pin |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms. Pin kept up with my request appropriately. I really appreciate her performance. Thank you again. |
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| Date : 15 March 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Chiang Mai |
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Hotel name |
:
Tamarind Village |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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The Tamarind Village seemed always to us as an oasis of calm, relaxing and fresh atmosphere. People were helpful and amiable.
We recommend especially the breakfast with its various fresh fruit and all sorts of other delights. |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms Jose was a pleasure to deal with. Despite the distance from Germany to Bangkok it was a very personal and supportive service.
Many thanks and greetings from cold Germany |
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| Date : 15 March 2005 |
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Hotel |
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Country |
: Vietnam |
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City |
: Hue |
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Hotel name |
:
Heritage Hue Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: |
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Comment on Hotel |
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When I contracted the 7 days tour I choose deluxe hotels but only the hotel in Ho Chi Minh City was deluxe. I asked my agent to change the hotel in Hue before our tour but she said that the other hotels we were supposed to stay were full. The room was ok but the hotel was not deluxe. Not even the Fortuna hotel in Hanoi. I think if we are asking and paying for a deluxe hotel they must be at the same category as the New World in Saigon.
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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She was wonderfull with me, very patient, helpful and polite even when she needed to change our tour from Sri Lanka to Vietnam. She was very efficient and changed everything immediately because of the tsunami. The only problem we had was wilth the guide in Hanoi, where we did many things by ourselves. In Hue and in Saigon the guides were excellents were very nice, helpful, polite and we enjoyed the tour very much indeed.
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| Date : 14 March 2005 |
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