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Hotel |
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Country |
: Thailand |
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City |
: Koh Samui |
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Hotel name |
:
MALIBU RESORT |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Poor |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Fair |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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This hotel has an excellent location, close to everything. The hotel need to be renovated. It seems to be old, and was quite dirty in rooms. The rooms were very dark, and the lamps was so poor, so in evenings you could hardly not see. There were no shelf, you could put your bag or clothes on. No doors into toilet. The Jacuzzi-room we paid a lot moore for, was not value for the money. The porch had no chairs, only one sofa, and no table. The Jaccuzzi was working, but the bath-tub was quite old and dirty, so we did not use. The location is very good of this hotel,but the staff can do a little better to clean up in surrounding areas, the garden could be much moore nicer, and with rather easy methods, I think this hotel could be so good if the staff try harder to make a little extra. The staff was very friendly, but we also noticed that they did not work very hard for the guests comfort. Still we are very satisfied with our trip to Koh Samui. |
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Agent Service Rating |
: Esperanza |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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I think the service we received from you was execellent, and the voucher-procedure worked very well. The Malibu Beach Resort is not a 3 star category, only 2 star. I think you should change on your Web-site.
We are very satisfied with your booking, and I will contact you again when we travel nex time.
Best Reg
Marianne |
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| Date : 31 March 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Bangkok Centre Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Well everything is okay only the booking i made for my return back to bangkok i unable to get my delux room of rate 1200 bhat and have to go for a suite room which was told by the hotel staff the only room left.As it was in the early morning back to bangkok i took up the room for 2000 bhat with a 1000 bhat deposit.There is a lady staff working on the front desk which is very helpful to me.I dunno her name but she help me out when i need to print out my e-ticket for my flight.She ask a staff to bring out a printer for me but later found out without ink.Although i cant print out and e-ticket, she go beyond her job scope to help me out.I am very grateful to her and which i feel that is the service which give a deep impression of her.I hope the angency can help me to thank her on behalf and i wont mind going back there to stay.Overall, i am happy with the stay in Bangkok.Korb khun Krap :) |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Jose i specially want to thank you for the speedy information and the arrangement for my hotel in Bangkok and you have really indeed made my day and also made my journey to Bangkok a smooth and enjoyable one.I will not hestitate to get your service agin when i going to bangkok maybe early next year again.So far you have impressed me as a agency staff which provide the best and efficient service and get the arrangement done swiftly.I hope this comment can be gone thru to your respective superior and hope something can be done to your best service you provide to the tourist.I also want you to help me thank one of the lady staff working in the front desk for her kind and friendly service she provide for me.Maybe she will know who she is because she help me out on printing the e-ticket for my flight and she ask a staff to bring out a printer for me.She very impressed me and i hope you can help to feedback to her superior and thanks her for me.Thank you once again Jose for your help hope to get your service soon if not early next year.Lawrence |
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| Date : 31 March 2005 |
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Hotel |
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Country |
: Maldives |
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City |
: All Maldives Location |
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Hotel name |
:
Angsana/Veligandu |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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We totally thoroughly enjoyed our time at Angsana Resort and Spa. A wonderful place which we would highly recommend to all our friends. Wonderful staff, food, accommodation etc.
Veligandu was also wonderful, and we really enjoyed our two weeks there in the water villa which you managed to finally secure for us at the last minute, after a lengthy booking period.
We would like to thank you for all your help and assistance and assure you we had a wonderful holiday. |
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Agent Service Rating |
: Pin |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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We dealt with several agents during our reservations, and though we had problems with our original booking due to lack of water villas even though we had enquired within plenty of time, this problem was eventually rectified to our satisfaction and we thank Miss Pin for this, and her colleagues. Good work. |
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| Date : 29 March 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Shangri-la |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Everything went very well. |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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I will be using your agency again. |
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| Date : 29 March 2005 |
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Hotel |
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Country |
: Vietnam |
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City |
: Ho Chi Minh |
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Hotel name |
:
Grand Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Very kind staff, very helpful and friendly.
Received upgrade to suite- fantastic!
Rooms/bathroom bit old, but atmosphere of past times is wonderful-
we really enjoyed our stay in Saigon! |
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Agent Service Rating |
: Pin |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Pin very kindly booked hotel and transfer for us-
very helpful and patient with all our requests.
Thank you very much again-
we look forwards to booking again through your agency for our next stay in Asia! |
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| Date : 29 March 2005 |
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