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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Rembrandt Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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When we initially checked in we were given a room that was next to renovations taking place. The noise was excessive and loud and would go on from 10 in the moring til 5 in the afternoon. We had to call reception 3 times before someone would aknowledge us.
The next day i called again 3 times until I requested to speak with the manager, whom then moved us to the next level away from the workman.
I found some staff to be rude and not very interested in helping the customer.
On checking out, we were shocked to find that we were charged almost 260 baht for international call that lasted only a minute. Thats almost ten dollars Australian a minute and when we asked them why, thet said it wa a minimum charge.
the hotel should inform the customers of these charges beforehand. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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I would like to thank you Thip for youe excellent service that you have provided us during our stay at Bangkok. Your friendliness and overall quality of service was great.
It was also nice to meet you in the office when we made our final booking and we now can put a face to the name when we deal with you next time.
We will not hesitate to deal with you again, next time we visit Thailand.
Take care... |
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| Date : 24 May 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: |
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Hotel name |
:
Cape Panwa |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Great place for a quiet get away |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Great service. I will contact again. |
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| Date : 21 May 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Pathumwan Princess Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Hotel is overall very new and the room is larger than other same rating's hotels. However, the bathroom is not as good design as those same rating's hotel.
The breakfast is acceptable, but the restaurants which serves luxury foods are too high class which seem not target at hotel guests.
The facilities like swimming pool and health club are extremely nice, even to compare with some 5 star hotels. |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 19 May 2005 |
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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: |
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Facility / Comfort / Cleanliness |
: |
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Service & Hospitality |
: |
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Food & Beverage |
: |
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Value for Money |
: |
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Overall Quality / Satisfaction |
: |
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Comment on Hotel |
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N/A |
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Agent Service Rating |
: Pin |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Pin arranged airfare from Phnom Pehn to Siem Reap for me and my husband. She was very helpful and quick to get back to us. Your agent in Phnom Pehn delivered the tickets to our hotel. The whole service was excellent and very convienient. We greatly enjoyed our holiday. |
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| Date : 19 May 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Hua Hin |
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Hotel name |
:
Anantara Resort and Spa |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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The Anantara at Hua Hin is a fantasic place to go if you want to relax in peace and quiet and by looked after. The facilities and first class and the hotel is easy to get to from Bangkok. We throughly enjoyed our third time back to Anantara. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 18 May 2005 |
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