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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
Angkor Century |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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We had a great time staying in your hotel. The service was wonderful. We enjoyed all the amenities. The only constructive criticism I can think of was, we couldn't get a hot shower in our room. Other than that everything was wonderful. Thank you, Victoria Stein |
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Agent Service Rating |
: Pin |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Everything was done very professionally, Thank you, Victoria Stein |
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| Date : 23 August 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Bangkok Boutique Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Very modern room. A bit small but very comfortable though. The staff there are very friendly and helpful while respecting your need for privacy all the time.
The location was great too as we managed to avoid most of the jams in the city even in the evenings. And there is an MRT station which is only a 3min stroll away. |
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Agent Service Rating |
: Jose |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Thank you Jose for getting everything done for me and my husband. The hotel was a nice change from those nearer to the central area we used to put up. |
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| Date : 23 August 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Sofitel Silom |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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I have stayed at this hotel before and continue to be impressed with the excellent service they provide. The staff are extremely helpful and the hotel is immaculate. Will definitely stay there again. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Promt and informed responses to my queries. |
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| Date : 23 August 2005 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
Monoreach Angkor |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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I had a very memorable experience during my stay at the Monoreach Angkor. The service was phenomenal, especially the front desk staff and van driver. I appreciated everything. I will highly recommend your hotel to anyone who plans to visit Cambodia. |
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Agent Service Rating |
: Pin |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Everything we smoothly with the reservation! |
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| Date : 23 August 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Koh Samui |
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Hotel name |
:
IMPIANA |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Poor |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Fair |
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Value for Money |
: Poor |
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Overall Quality / Satisfaction |
: Poor |
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Comment on Hotel |
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Unfortunately we cannot say we've truly enjoyed our stay at IMPIANA. Though the hotel looks quite nice overall (nice reception, nice little souvenir store, great SPA, nice restaurants), the room was quite old and poorly maintained. It definitely did not reach the standard of DELUXE we have made reservations for (and neither can the hotel be ranked as a four-star hotel, to our opinion). To list just a few things, the floor missed tiling right in front of the entrance door (some linoleum was placed there), a drawer in the closet was broken (and this to the point we could not open it at first), some rust was evident in the bath tub, the door to the balcony did not close properly. It is our impression that though some effort had been made to keep the hotel up, no efforts were made to maintain the rooms (or at least the room we were given).
A final note: we especially did NOT like the fact that we were not given a copy of the hotel bill: that we shown to us, but as soon as we paid it off, a copy of it was not given to us. And honestly, it is our impression that we were charged about 200 bahts more than due (we were to pay 200 bahts for a taxi ride, three LOCAL calls and probably one drink). We were told the total was 477 bahts, but never had copy of the bill back to verify.
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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On the other hand, we've been VERY happy with the service of your service, which was definitely the best out of the 4 agencies we've contacted |
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| Date : 22 August 2005 |
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