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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Royal Hotel Bangkok |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Poor |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Fair |
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Value for Money |
: Fair |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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Taxi drivers in the lobby were very disturbing. Every time we left the hotel they tried to get us to ride with them. We took taxi on the street for a third of the price they offered. The also had hard to accept no for an answer and was not friendly. I would like to comment the transfer we booked from the airport to the hotel; it was very comfortable to have someone to pick us up at the airport but for 900B we expected a limousine. Next time we will take a taxi by ourselves from the airport. |
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Agent Service Rating |
: Esperanza |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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Had problems with the first voucher sent by mail. Wrong format on the attachment. |
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| Date : 21 November 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Pathumwan Princess |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Fantastic hotel in a great area-the staff at the hotel were outstanding in their service. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms Thip was excellent-she was extremely prompt in responding to my emails and always answered all of my questions! |
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| Date : 21 November 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Koh Chang |
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Hotel name |
:
Grand Lagoona |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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The private beach was quite something.
We were quite delited to also have at hand Mr Ferri, who works at the hotel, as guide for our stay.
Thank you very much to Ms Puk, from the agency, for her very nice and professional assistance. This was the highlight of our vacation.
All the best,
Chris Irons |
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Agent Service Rating |
: Puk |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Dear Ms Puk,
thank you for your kind help in helping us get a reservation at the Koh Chang Grand Lagoona.
It was as described in the information on the website. We enjoyed every second we were there - far away from all other noisy tourists.
Should we return to Thailand and need hotel reservations - or other - we wil gladly require of your services.
I wish you all the best and thank you very warmly,
Christopher Irons |
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| Date : 19 November 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Chiang Mai |
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Hotel name |
:
The Rydges Amora |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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It was a good hotel but not what we had expected. I rather choose another hotel next time. In some places it was not fresh looking, the bed was like a floor and the aircondition was not in good order. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Thank you for your service. I have used the agency befor and are satisfied. |
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| Date : 18 November 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Chiang Mai |
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Hotel name |
:
Surriwongse |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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Another hotel that needs reapiring. It smells in the room and it was not fresh-looking. i would not choose that. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 18 November 2005 |
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