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Hotel |
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Country |
: Thailand |
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City |
: |
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Hotel name |
:
Le Meridien |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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I would especially commend the staff for beeing friendly and incredibly helpfull and polite. We were also impressed with the standards of service and cleanliness.
Another great feature of this hotel is the private beach. We are veteran visitors to Thailand, and usually avoid the beaches because of the never ending stream of touts selling their wares.
Our only negative was the beach bar. We usually enjoy a drink on the beech between 4 and 6 pm, but this bar has a very late happy hour of 5:30 to 7pm. Also, the staff there are a little slow and dont pay attention when a customer is waiting to be served, even if they are the only one at the bar. A little music would perhaps bring a few more people in.
This is a minor criticism, and we would not hesitate to return in the future, or to reccoment it to friends. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ticking all of the excellent boxes pretty much cover it. One thing I would have liked was a contact telephone number on the confirmation. We booked a return transfer, and were not advised of a collection time for the return. I looked on the website for the number, called Ms Nicky, and she had the local transport company, who in turn called me back immediately.
Thank you Nicky |
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| Date : 29 May 2008 |
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Hotel |
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Country |
: India |
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City |
: Calcutta |
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Hotel name |
:
Peerless Inn |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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I was travelling alone, and the staff was so helpful. they went out of their way to ensure that I had a nice visit in Calcutta, and to connect me with my tour group which arrived several days later. Plus, connecting with their car at the airport was easy, and the drive very easy at 2 in the morning. |
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Agent Service Rating |
: Pae |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 28 May 2008 |
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Hotel |
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Country |
: Vietnam |
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City |
: Ho Chi Minh |
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Hotel name |
:
Elios Hotel |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Biggest setback was that we weren't able to get a room with a window despite the fact that we especially requested that from the hotel. |
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Agent Service Rating |
: Pae |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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EXCELLENT Service - Thank You Very Much!! |
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| Date : 28 May 2008 |
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Hotel |
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Country |
: Laos |
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City |
: Luang Prabang |
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Hotel name |
:
Villa Santi Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: |
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Value for Money |
: Fair |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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The tour price as advertised on the website included breakfast. When booked, this had been discontinued making the tour rather less value for money |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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N/A |
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| Date : 26 May 2008 |
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Hotel |
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Country |
: Thailand |
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City |
: Hua Hin |
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Hotel name |
:
Baan Kang Mung |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Very beautiful hotel for me. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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She take care me very good. |
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| Date : 25 May 2008 |
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