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Hotel |
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Country |
: Thailand |
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City |
: Koh Chang |
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Hotel name |
:
Grand Lagoona Resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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It turns out we were the only customers on that day.
The service was excellent, the staff very friendly. Our stay was also very nice thanks to Mr Feri (who works at the hotel). His kindness and knowledge on Thailand was of great interest.
The activities proposed (kayak, walking to a waterfall) were fantastic.
If this isn't one of the nicest and finest hotels we've stayed in, then I don't know what is.
Even the owner's dog was very nice. Please thank him for "garding" out boat entrance during the night ;-) |
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Agent Service Rating |
: Puk |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Dear Ms Wallapa,
thank you very much for your kind and professional services.
We enjoyd our stay very much and it was one of the highlights of our trip (including the kindness of local people, the fantastic food and Ayutthaya).
I have recommended your travel agency to friends, and hope they will use your services when/if they go to Thailand.
Thank you very much for your help and kindness.
All the best,
Christopher Irons |
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| Date : 15 December 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Nai Lert Park |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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It was a great hotel to stay at, a real refuge from the noise and bustle of central Bangkok. |
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Agent Service Rating |
: Esperanza |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms Esperanza was very helpful and accomodating in all our requests. |
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| Date : 15 December 2005 |
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Hotel |
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Country |
: Australia |
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City |
: |
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Hotel name |
:
Silom Serene |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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The mattress is a bit too hard. No twin beds in the suit room. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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N/A |
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| Date : 14 December 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Ao nang villa |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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hotel should improve swimming pool because it's too old and not clean. |
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Agent Service Rating |
: Esperanza |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Khun Pariyanut always supports and informs the availability of hotel rooms immediately and this is very convenience for me to arrange my itinery and budget to travel. |
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| Date : 13 December 2005 |
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Hotel |
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Country |
: Thailand |
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City |
: Koh Chang |
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Hotel name |
:
Bhumiyama Beach Resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Fair |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Wonderful appointed rooms on spectacular beach on Koh Chang Island. Food and beverage prices too expensive and guests generally eat at back-packers restaurants on either side of resort. Excellent location to internet and prices very economical to use.
Taxi service a real problem when the ferry docks. If you try to negotiate price, the taxi's will either refuse to take you or 'rip you off'. A real problem for tourists. Resort should arrange service to and from ferry or inform guests (whether from other travel agencies or not).
Staff helpful but very little english is spoken. Back packers enjoy the pool and sitting at the beach chairs as staff do not secure.
Over-all, the best beach on Koh Chang and the experience was very positive. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Very helpful and efficient agent. Ms. Thip communicated well and I would definitely recommend her and your company to others. You gave the best price and had openings in hotels that others did not. I would recommend that additional information (regarding taxi's) be provided for future guests.
Thank you. |
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| Date : 12 December 2005 |
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