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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Miracle Grand Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Very good location, very enjoyable stay. |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Very helpful, understanding and efficient. |
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| Date : 16 January 2006 |
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Hotel |
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Country |
: Thailand |
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City |
: Koh Lanta |
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Hotel name |
:
Lanta Long Beach resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Fair |
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Value for Money |
: Poor |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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We found the resort to be very over-priced for what we had. The bed linen was not changed enough, the bathrooms were not very nice - overall think we paid too much!
The gala dinners on Christmas Eve and New Years Eve were very expensive - on New Years Eve there was not enough food!
The website showed a swimming pool at the resort - this was not true as we had to go to the resort next door and use their pool which was very dirty - slime in the pool is not very nice to swim in! Also the sunbeds were really uncomfortable - no mattresses, just wood to lay on.
Also on the gala days we could not use the pool on that day or the day before.
We did have a nice time but could have got a lot more for our money elsewhere.
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms Thip provided us with an excellent service - thank you! |
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| Date : 16 January 2006 |
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Hotel |
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Country |
: Cambodia |
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City |
: Siemreap/Angkor Wat |
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Hotel name |
:
Angkoriana |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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The hotel was very nice and the staff were friendly. I had a good time and have no complaints. |
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Agent Service Rating |
: Nar |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms. Nar could not have been more helpful. She notified me promptly when there was a slight change in flight schedule, even though it was a minor change. Everything was fine. |
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| Date : 16 January 2006 |
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Hotel |
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Country |
: Thailand |
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City |
: Koh Lanta |
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Hotel name |
:
DR |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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Nice and friendly
Espicially good for familys with kids. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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High serevice level.
Everything worked perfect.
Feels secure to use the agent. |
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| Date : 16 January 2006 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Hotel Manhatten |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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We shout have recived information about the big construction work going on next door to the hotel. A lot of noise, dust at the pool arear. Please notice that there are no afternoon sun anymore at the pool. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Fair |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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It have been good service to recieve information about the constructionwork at the homepage and when we made reservation for Hotel Manhatten. |
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| Date : 15 January 2006 |
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