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Hotel |
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Country |
: |
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City |
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Hotel name |
:
Ban krud |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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e missunderstood.
It were perfect holidays anyway, thank you very much! |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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For guests it may be better to come earlier in direct contact with the resort that was chosen. a Questions to your organisation was once not always answered exactly. For example: We asked from Hua Hin , a few days before we went to Ban Krud, a question about the number of batthrooms in our family bungalow (per e-mail). The answer was, that our booking was already confirmed.-The question seemed to be missunderstood.
It were perfect holidays anyway, thank you very much! |
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| Date : 30 August 2008 |
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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
Lebua at State Tower Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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This is a true 5 star Hotel with larger that normal suite rooms, magnificent city or river views and you are guaranteed a high floor as the hotel starts on level 51 !!
Friendly and efficient staff , excellent modern decor, and magnificent view create the perfect ambiance . A real oasis in the heart of bustling Bangkok . |
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Agent Service Rating |
: Nicky |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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N/A |
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| Date : 29 August 2008 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Pathumwan Princess |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Friendly staff on reception and in eating areas and housekeepers. Was upgraded to suite, so very nice. Enjoyable stay. Will stay again. |
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Agent Service Rating |
: Kwan |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Very good staff. |
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| Date : 4 August 2008 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Manohra Hotel |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Fair |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Poor |
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Value for Money |
: Poor |
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Overall Quality / Satisfaction |
: Poor |
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Comment on Hotel |
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No one told us that it was a not smoking hotel, and for smoking we had to go outside or use the roof. The Hotel also had a 1000 Baht refundable fee that should be paid by signing in - I find it strange that the agency are not providing such informartion. We was lucky bringing local currency, but else we would need to find an ATM in order to get the fee. We was not happy with the hotel, and checked out after only 1 hour. Completelywase of time and money. |
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Agent Service Rating |
: Kwan |
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Promptness in response |
: Fair |
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Courtesy / Friendliness |
: Good |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Agent Service |
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N/A |
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| Date : 1 August 2008 |
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Hotel |
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Country |
: Singapore |
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City |
: All Singapore Location |
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Hotel name |
:
Grand Hyatt |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Excellent |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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N/A |
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Agent Service Rating |
: Pae |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Very efficient and prompt responses to my queries.
The only mistake was the voucher said it included breakfast but the hotel said it does not.
thank you.
Ms. Minnie Chinn |
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| Date : 18 July 2008 |
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