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Hotel |
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Country |
: Thailand |
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City |
: Koh Samui |
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Hotel name |
:
Muang Kulaypan |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Good |
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Food & Beverage |
: Fair |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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I would recommend the deluxe rooms, because superior rooms are located at the road. The sea has no waves and is dirty, I would not recommend to go for a swim but pool area is excellent. The salas at the beach are very nice and the staff is great. Chaweng road is terrible. |
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Agent Service Rating |
: Esperanza |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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N/A |
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| Date : 21 March 2006 |
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Hotel |
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Country |
: Thailand |
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City |
: Bangkok |
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Hotel name |
:
Arnoma Hotel |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Fair |
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Food & Beverage |
: Fair |
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Value for Money |
: Fair |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
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1. It took us more than one hour to be able to check in the hotel room upon arrival.
2. We had requested for a non-smoking floor but were given a room which was smelly (cigarette smell). We requested to change to another room but was told if we wanted to change, we would have to wait for another half an hour. In the end, we had no choice but to ask the bell-hop to spray some air freshener in the room and toilet instead.
3. The choices of food (i.e. breakfast) are very limited. Should increase more varieties. |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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This is the second time that I have made my room bookings through this agent. I am very happy with their prompt service on the availability of the hotel room that I had requested.
In the near future, I would definitely go through the same agent again.
Thanks.
Siew Chin |
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| Date : 21 March 2006 |
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Hotel |
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Country |
: Thailand |
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City |
: Krabi |
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Hotel name |
:
Tipa Resort |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Fair |
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Service & Hospitality |
: Good |
|
Food & Beverage |
: Fair |
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Value for Money |
: Fair |
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Overall Quality / Satisfaction |
: Fair |
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Comment on Hotel |
|
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Overpriced for style of accomodation,and basic facilities |
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| |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Good |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Agent Service |
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Though a double room was requested at time of booking, a twin was substituted as doubles were full, and no choice of a refund was given, to my dis satisfaction. I would have booked an alternative hotel if I had known. |
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| Date : 21 March 2006 |
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Hotel |
|
|
Country |
: Thailand |
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City |
: Hua Hin |
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Hotel name |
:
Baan Bayan |
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Hotel Accommodation Rating |
|
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Easy Access / Convenience / Location |
: Excellent |
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Facility / Comfort / Cleanliness |
: Excellent |
|
Service & Hospitality |
: Excellent |
|
Food & Beverage |
: Excellent |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Hotel |
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Excellent Service from K. Thip. Very efficient.. will certainly use the sevice in the future |
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Agent Service Rating |
: Thip |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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K. Thip was very pleasant and professional. It was a pleasure to deal with her. She is an asset to your organisation. |
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| Date : 20 March 2006 |
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Hotel |
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Country |
: |
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City |
: |
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Hotel name |
:
casuarina resort |
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Hotel Accommodation Rating |
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Easy Access / Convenience / Location |
: Good |
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Facility / Comfort / Cleanliness |
: Good |
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Service & Hospitality |
: Excellent |
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Food & Beverage |
: Good |
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Value for Money |
: Good |
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Overall Quality / Satisfaction |
: Good |
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Comment on Hotel |
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|
N/A |
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Agent Service Rating |
: Esperanza |
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Promptness in response |
: Excellent |
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Courtesy / Friendliness |
: Excellent |
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Helpfulness / Support / Assistance |
: Excellent |
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Overall Quality / Satisfaction |
: Excellent |
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Comment on Agent Service |
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Ms Esperanza was extremely efficient,courteous and helpful. And I would like to send my thanks to her. |
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| Date : 18 March 2006 |
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