The 451-room Cititel Hotel Penang is strategically located on Upper Penang Road in the heart of Georgetown. Its location is 20 km from the Penang International Airport and lies in a city location that is convenient and easily accessible to all commercial and government offices. Situated at the fringe of the heritage trails, the location is also ideal for shopping and offers a varied range of entertainment venues.

The hotel building itself stands a magnificent 16-storey with a commanding view of the city and the north and south sea channels including the Penang Bridge. Of a renaissance architecture, the hotel building is a landmark by itself in the city.

The operation philosophy is well thought out and scaled to meet the needs of the business and leisure travellers to Penang with an ultimate objective to achieve a market position as the most Business-Friendly Hotel in Penang and a very focused service strategy to over-deliver to the customers at all times in a most professional and passionate manner.